Terms of Use

Last updated: July 2026

Agreement to Terms

By accessing and using the valley-flow website and services, you agree to be bound by these Terms of Use. If you do not agree with any part of these terms, you should not use our website or services.

Description of Services

valley-flow provides guided valley exploration experiences, including walking tours, heritage trails, photography expeditions, and adventure packages across the United Kingdom. Services are delivered by qualified guides and are subject to availability and booking confirmation.

Booking and Reservations

When you submit a booking inquiry through our website:

• Your inquiry is not a confirmed booking until you receive written confirmation from us
• Prices listed are in British Pounds (GBP) and are subject to change until booking is confirmed
• Full payment terms will be communicated upon booking confirmation
• Bookings are subject to availability and minimum participant requirements
• We reserve the right to decline bookings at our discretion

Cancellation and Refund Policy

Cancellation terms apply as follows:

• Cancellations made 7 or more days before the scheduled experience receive full refunds
• Cancellations made within 7 days of the scheduled experience are subject to a 50% cancellation fee
• Weather-related cancellations initiated by us result in full refunds or rescheduling at no additional cost
• Medical emergencies with appropriate documentation may qualify for full refunds at our discretion
• Failure to appear for a scheduled experience without prior notice results in forfeiture of all fees

Participant Responsibilities

By participating in our experiences, you agree to:

• Provide accurate information about your fitness level and medical conditions
• Follow all safety instructions provided by guides
• Arrive with appropriate equipment as specified in pre-expedition briefings
• Respect environmental guidelines and leave-no-trace principles
• Behave respectfully toward guides, other participants, and the environment
• Accept that outdoor activities carry inherent risks

Health and Safety

Participants acknowledge that:

• Outdoor activities involve physical exertion and environmental exposure
• You are responsible for assessing your own physical condition and fitness for participation
• You should consult healthcare providers before undertaking physically demanding activities
• We provide safety equipment and briefings, but cannot eliminate all risks
• Guides have authority to modify routes or end expeditions for safety reasons

Liability Limitations

To the fullest extent permitted by law:

• We are not liable for injuries, losses, or damages arising from participation in our experiences
• Participants assume all risks associated with outdoor activities
• We are not responsible for personal property loss or damage
• Our liability is limited to the amount paid for the specific service
• We are not liable for indirect, incidental, or consequential damages

Intellectual Property

All content on this website, including text, images, logos, and design elements, is the property of valley-flow or its content suppliers and is protected by intellectual property laws. You may not:

• Reproduce, distribute, or modify website content without permission
• Use our trademarks or branding without authorization
• Copy or scrape website content for commercial purposes

Website Use

When using our website, you agree not to:

• Use the website in any unlawful manner or for fraudulent purposes
• Attempt to gain unauthorized access to our systems
• Transmit viruses, malware, or harmful code
• Interfere with the proper functioning of the website
• Submit false or misleading information

Third-Party Links

Our website may contain links to third-party websites. These links are provided for convenience only. We do not endorse or control these external sites and are not responsible for their content, privacy practices, or availability.

Advertising Disclosure

Information on this website is advertising in nature. Content is designed to promote our services and may emphasize positive aspects while minimizing limitations. We strive for accuracy but encourage independent verification of all claims.

Force Majeure

We are not liable for failure to perform our obligations due to circumstances beyond our reasonable control, including but not limited to:

• Natural disasters or severe weather
• Government restrictions or regulations
• Pandemics or health emergencies
• Acts of terrorism or civil unrest

Photography and Media

During our experiences, photographs or videos may be taken for promotional purposes. By participating, you consent to the use of your image in our marketing materials unless you explicitly opt out in writing.

Changes to Services and Terms

We reserve the right to:

• Modify, suspend, or discontinue services at any time
• Update these Terms of Use without prior notice
• Change pricing and availability

Continued use of our website or services after changes constitutes acceptance of modified terms.

Governing Law

These Terms of Use are governed by the laws of England and Wales. Any disputes arising from these terms or use of our services shall be subject to the exclusive jurisdiction of the courts of England and Wales.

Severability

If any provision of these terms is found to be unenforceable or invalid, that provision shall be limited or eliminated to the minimum extent necessary so that the remaining terms remain in full force and effect.

Contact Information

For questions about these Terms of Use, please contact us at:

valley-flow
47 Meadow Lane
Bristol BS8 2PQ
United Kingdom
Email: [email protected]