Privacy Policy
Last updated: July 2026
Introduction
This privacy policy explains how valley-flow collects, uses, stores, and protects your personal information when you use our website and services. We are committed to ensuring that your privacy is protected and that we handle your data responsibly in accordance with applicable data protection laws.
Information We Collect
We collect information that you provide directly to us when you:
- Submit booking inquiries through our contact forms
- Communicate with us via email
- Subscribe to our communications
- Participate in our guided experiences
The types of personal information we may collect include:
- Name and contact information
- Email address
- Information about your interests and preferences regarding our services
- Any other information you choose to provide
How We Use Your Information
We use the information we collect for the following purposes:
- To process and respond to your booking inquiries
- To communicate with you about our services
- To improve our website and services
- To ensure the safety and security of our guided experiences
- To comply with legal obligations
- To analyze website usage and improve user experience
Legal Basis for Processing
We process your personal data based on the following legal grounds:
- Consent: When you provide explicit consent for us to process your data
- Contract: When processing is necessary to fulfill our contractual obligations to you
- Legitimate interests: When we have legitimate business interests that do not override your rights
- Legal obligation: When we must process data to comply with legal requirements
Data Storage and Security
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. Your data is stored securely and access is restricted to authorized personnel only.
We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law.
Sharing Your Information
We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:
- With service providers who assist us in operating our business
- When required by law or to protect our legal rights
- With your explicit consent
Your Rights
Under data protection law, you have the following rights:
- Right to access your personal data
- Right to rectification of inaccurate data
- Right to erasure of your data
- Right to restrict processing
- Right to data portability
- Right to object to processing
- Right to withdraw consent
To exercise any of these rights, please contact us at [email protected].
Cookies and Tracking Technologies
Our website uses cookies to enhance your browsing experience. For detailed information about our use of cookies, please refer to our Cookies Policy.
Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any personal information.
Changes to This Policy
We may update this privacy policy from time to time to reflect changes in our practices or legal requirements. The updated version will be indicated by the "Last updated" date at the top of this page. We encourage you to review this policy periodically.
Contact Us
If you have questions or concerns about this privacy policy or our data practices, please contact us at:
valley-flow
47 Meadow Lane
Bristol BS8 2PQ
United Kingdom
Email: [email protected]